Lead Product Designer
Senior Leadership, PMs, Engineering, Data Science
Fintech
2024-2025
Skills
Dashboard, Data Visualization, Web
Problem & Concept
Problem Property managers are central to Esusu's growth, yet had no visibility into the impact of rent reporting across their properties.
Solution We designed a real-time dashboard that transformed data into actionable insight. This gave property managers a clear, portfolio-wide view of their renters' credit outcomes.
Impact The dashboard replaced an unsustainable manual support process with a self-serve experience built to scale.
64%
Decrease in Portfolio Insight Requests to Support
80%
Adoption from Property Managers
5+
New Metrics Offered
Impact
Business & Operational
Reduced customer support calls by 64% by replacing a manual reporting process with a self-serve dashboard built to scale
Drove 80% adoption among property managers, validating the dashboard as a critical part of Esusu's property manager experience
Product & Design
Surfaced 5+ new metrics, giving property managers portfolio-wide visibility into rent reporting impact for the first time
Transformed data into a downloadable, presentation-ready format enabling property managers to bring renter impact directly to stakeholder and investor meetings
User & Mission
Enabled property managers to report measurable social impact to investors, strengthening Esusu's position as an ESG-aligned platform
Turned an invisible impact story into a shareable, data-backed narrative built for boardrooms and ESG presentations
“ Our calls have decreased significantly since the property dashboard launched. This is freeing up time to answer other support issues.”
Customer Support Team
Esusu Internal User Interviews
Conclusion
This dashboard created a new way for property managers to understand, communicate, and act on their social impact.
With 80% adoption, a 64% reduction in support calls, and brand new metrics offered, the design validated itself through measurable outcomes.
By transforming complex rent reporting data into a presentation-ready format, we gave property managers a tool that created clear social impact and relieved pressure on our internal teams.