Problem & Concept

Problem Property managers are central to Esusu's growth, yet had no visibility into the impact of rent reporting across their properties.

Solution We designed a real-time dashboard that transformed data into actionable insight. This gave property managers a clear, portfolio-wide view of their renters' credit outcomes.

Impact The dashboard replaced an unsustainable manual support process with a self-serve experience built to scale.

64%

Decrease in Portfolio Insight Requests to Support

80%

Adoption from Property Managers

5+

New Metrics Offered

My Role

Owned end-to-end design for the embedded rent reporting experience spanning discovery, user research, wireframing, prototyping, visual design, and QA
Led cross-functional collaboration with product team and presented prototypes, research findings, and progress updates directly to senior leadership
Partnered with data science and engineering to design around technical complexities, understand limitations, and QA user experience

My Role

Owned end-to-end design for the embedded rent reporting experience spanning discovery, user research, wireframing, prototyping, visual design, and QA
Led cross-functional collaboration with product team and presented design concepts, research findings, and progress updates directly to senior leadership
Partnered with data science and engineering to design and validate the technical complexities of the experience, ensuring design intent was preserved through development handoff

Impact

Business & Operational

Reduced customer support calls by 64% by replacing a manual reporting process with a self-serve dashboard built to scale
Drove 80% adoption among property managers, validating the dashboard as a critical part of Esusu's property manager experience

Product & Design

Surfaced 5+ new metrics, giving property managers portfolio-wide visibility into rent reporting impact for the first time
Transformed data into a downloadable, presentation-ready format enabling property managers to bring renter impact directly to stakeholder and investor meetings

User & Mission

Enabled property managers to report measurable social impact to investors, strengthening Esusu's position as an ESG-aligned platform
Turned an invisible impact story into a shareable, data-backed narrative built for boardrooms and ESG presentations

“ Our calls have decreased significantly since the property dashboard launched. This is freeing up time to answer other support issues.”

Customer Support Team

Esusu Internal User Interviews

Conclusion

This dashboard created a new way for property managers to understand, communicate, and act on their social impact.

With 80% adoption, a 64% reduction in support calls, and brand new metrics offered, the design validated itself through measurable outcomes.

By transforming complex rent reporting data into a presentation-ready format, we gave property managers a tool that created clear social impact and relieved pressure on our internal teams.

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Let's Connect

jesnavargh@gmail.com

Jesna Varghese

Let's Connect

jesnavargh@gmail.com

Jesna Varghese